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Return Policy


If you are not satisfied with your purchase of a Sincreative appliance from Sincreative USA, you may be eligible to return your appliance to Sincreative within 30 days from receipt of shipment. Please contact us for a Return Authorization (RA) number and begin our Returns Process.

Terms and conditions of Return & Refund Policy:

  • The appliance must have been purchased directly from Sincreative USA. Sincreative cannot accept returns of Sincreative branded appliances purchased from other retailers or resellers.
  • The purchased appliance must be in brand new condition with original packaging and accessories. If there is no quality issue of the machine, then it will be the customers' responsibility to cover the shipping fee and restock fee. Please note that Sincreative does not permit the return of or offer refunds for parts or accessories.
  • Please contact us to commence the return process. Please do not return your appliance to Sincreative without first obtaining a Return Authority number. Please note that Sincreative is not responsible for appliance that is lost or damaged without following our return process and without obtaining a valid Return Authority number.
  • The Return Authority number is valid for 14 calendar days from issuance.
  • If the item is returnable and you send it back to us packed in the original, unmarked packaging, including any accessories, manuals and documentation that shipped with the appliance, Sincreative will offer you a refund based on your original method of payment. 

Dead On Arrival (DOA): Product Failure Out of the Box 

A Sincreative appliance is considered DOA if it shows symptoms of an equipment failure, preventing basic operability, when you first use it after opening the box. If you believe that your product is DOA, please contact Sincreative within 30 calendar days of the invoice date. Sincreative will determine whether the product is DOA and will arrange for the DOA product's return and ship you a replacement product at Sincreative's expense.

For further information on warranty related claims, please refer to the Sincreative USA Warranty.

Sincreative USA Contact Information

Head Office Address:

1968 SouthCoast Highway, #5979, Laguna Beach, CA 92651, USA (Please do not return product to this address

without speaking to Sincreative and obtaining a Return Authority number).

Online Form: Click here to obtain online form

Hours of operation:

8am to 5pm (Pacific Time)

Monday through Friday, excluding holidays.