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If you are not satisfied with your purchase of a Sincreative appliance from Sincreative USA, you may be eligible to return your appliance to Sincreative within 30 days from receipt of shipment. Please contact us for a Return Authorization (RA) number and begin our Returns Process.
Terms and conditions of Return & Refund Policy:
Dead On Arrival (DOA): Product Failure Out of the Box
A Sincreative appliance is considered DOA if it shows symptoms of an equipment failure, preventing basic operability, when you first use it after opening the box. If you believe that your product is DOA, please contact Sincreative within 30 calendar days of the invoice date. Sincreative will determine whether the product is DOA and will arrange for the DOA product's return and ship you a replacement product at Sincreative's expense.
For further information on warranty related claims, please refer to the Sincreative USA Warranty.
Sincreative USA Contact Information
Head Office Address:
1968 SouthCoast Highway, #5979, Laguna Beach, CA 92651, USA (Please do not return product to this address
without speaking to Sincreative and obtaining a Return Authority number).
Online Form: Click here to obtain online form
Hours of operation:
8am to 5pm (Pacific Time)
Monday through Friday, excluding holidays.